Access And Visibility
Two people can stand in front of the same screen in the same application and see different things. That is by design, and this section explains it.
In This Section
- Roles, Groups And Permissions What a role is, what a group is, and the separate layers of access that decide what reaches your screen.
- Why Your Screen Differs From A Colleague's A symptom-by-symptom checklist for working out what is going on before you raise a ticket.
When To Start Here
Start here when you are asking:
- why can my colleague see records that I cannot
- why has a button disappeared
- why do our totals not match
- am I missing access, or is this how it is supposed to be
- what do I tell whoever fixes this
What You Will Learn
By the end of this section you should be able to tell the difference between a permission problem, a filter problem and a genuine fault, and describe whichever one it is in a way that gets it resolved quickly.