Getting Help
This section is for the moments when the application does not do what you expected — and for getting what you need from the people who can change it.
In This Section
- When Something Goes Wrong Error windows, pages that will not load, being signed out mid-work, and what to collect before asking for help.
- Large Lists And Performance Why big screens get slow or fail, and a practical playbook for making them usable again.
- Keyboard Shortcuts Every shortcut the application has, and the ones it deliberately does not.
- What To Ask Your Administrator For A catalog of things you cannot change yourself, each written as a request you can send.
When To Start Here
Start here when you are asking:
- what does this error window mean and what do I do now
- why does this screen time out
- is there a faster way to do this
- who do I ask, and what do I tell them
What You Will Learn
By the end of this section you should be able to recover from every common failure without help, keep heavy screens working, and write a request that gets actioned the first time.